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GlendalePoliceDepartment
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FREQUENTLY ASKED QUESTIONS
What are FAQ's ?FAQ's are Frequently Asked Questions about subjects of common interest. Throughout the Internet you will find FAQ documents designed to answer questions which are asked by many people.This FAQ document covers the operations of the Glendale Police Department. We hope that it will answer some of your questions about this department and its operations. We invite your feedback and comments about this document and our plans to issue a series of FAQ documents in coming months.
Job OpportunitiesQ. How do I apply for a position with the Police Department?A. Testing for Police Officer positions is normally conducted at least once a year. Applicants may request an application form from the North Shore Recruitment Association.See the Glendale Police Department's Employment Opportunities page for more details.
Neighborhood IssuesBurglaries and AlarmsQ. Is there any correlation between having a garage sale and subsequent burglaries at the site? That is, should one avoid having a yard sale at one's residence in order to avoid a later break-in?A. Our opinion is that there is generally no connection between burglaries and garage sales in Glendale. These crimes are usually random or there is a relationship between the suspect and the home owner (e.g. attended party at home, cleaning person, relative, acquaintance, etc.). To our knowledge, no burglaries in Glendale in recent years have involved someone who previously attended a garage sale at the site.Q. I am interested in starting a "Neighborhood Watch" program for our block. Whom do I call?A. The Glendale Police Department provides the necessary information and assistence in setting up a Neighborhood Watch program for the citizens of Glendale. Pamphlets and other information about crime prevention, landlord/tenant disputes, and community resolution services are available for handout by contacting Officer Joel Dhein at 228-1741 or you can fill out our service request form by clicking here.Q. Sometimes in my neighborhood, I see things that are out of place, or unusual, or people who are "suspicious". I don't really feel comfortable with calling the Police. Can you tell me about the procedure?A. At any given time, there are officers on the street. The Glendale Police Department counts on the fourteen thousand sets of eyes from our citizens, to alert us to unusual situations. Any time someone calls, a dispatcher will take the information, ask questions, decide on what/whom to send, and the urgency of the call. We will respond to every call for service, though obviously the less important calls may take some time to get to. All calls to the Glendale Police Department are confidential. Remember, IF YOU HAVE AN EMERGENCY, USE 911. For non-emergency calls, please use (414)228-1100.Q. Should I install a burglar alarm in my home?A. Having an alarm system installed is a matter of personal choice. Some people consider an alarm to be a deterrent to would be thieves. Others feel that the alarm gives them added security when they are home or away.Alarm systems vary in cost, depending on what type of detection system is employed. Some components are readily available at home improvement centers for "do it yourself" installation. Many licensed alarm companies are listed in the phone book. We recommend that alarm buyers get at least two bids for the work, ask for references, and make sure there is training provided to everyone who will use the alarm. False alarms waste Police resources. After one false alarm in any 12 month period, you may be billed for the Police response. Q. Why do two (2) officers respond to alarm calls?A. All alarm calls are considered to be real. The possibility of one or more persons committing a burglary or holdup is a high risk call and requires 2 or more Police Officers to protect the officers, secure the premises, and safeguard occupants, if any.Our Police Dispatchers will routinely dispatch 2 officers to any alarm call. The Police Officers may request additional help if the circumstances or location warrant it.
Traffic Issues and Parking TicketsQ. What can I do about speeding vehicles on my street?A. Call the Police Department's business number (414) 228-1753 and speak to the Desk Officer on duty. Explain your situation to him or her. Your complaint will be recorded and efforts will be made to monitor the traffic in your area.Other means, such as a radar equipped patrol cars, or directed patrols may also be established depending on the severity of the problem. Q. How does traffic radar work?A. Simply speaking, a radar device sends out a radio signal which bounces off the approaching vehicle and returns to the device which determines the speed of the vehicle and displays it in miles per hour to the operator. The radar "guns" have built in calibrating devices to insure their accuracy. They are tested each day they are in use. The Glendale Police Department now has two LASER speed detection devices which utilize a light beam similar to the way radar uses a radio signal.Q. My neighborhood seems like a speed trap, with Police Officers working radar a lot. Don't they have more important calls to take care of ?A. Collisions, particularly injury collisions, are a serious concern to all of us. We strive to work a balance between all of our responsibilities, including traffic enforcement. Our aim at using radar is to reduce the speed of the vehicles traveling the roadway, and bring the average speed of cars using the road down to a safe level. In 2003, the City of Glendale had over 600 reportable accidents, with almost 100 injuries. Excessive speed was a factor in many of these accidents.In many cases, radar is only used on a street after an exhaustive engineering study has been made of the roadway. Such a study includes the measuring of vehicle speeds, the accident history of the roadway for the past 5 years, the state average of collisions for similar roadways, and the nature of the roadway and neighborhood itself. Calls and complaints from residents about apparent speeding also plays a large part on where radar is used. Q. How can I protest a parking ticket?A. If you received a parking citation which you feel was unjustified or because of circumstances beyond your control, you are encouraged to contact the Police Department's Shift Commander as soon as possible. You may explain the circumstances to the Commander who in turn may make a recommendation that the citation be dismissed by the Court. The Shift Commander may be contacted at (414) 228-1753 .You may still contest your ticket in court by calling the Glendale Municipal Court at (414) 228-1752 to set up an appointment to appear before the judge and explain your case. Q. If I have been involved in a collision, and want a copy of the Police Report, what can I do?A. If you have an interest in the collision, either as a vehicle owner, property owner, or driver, you may obtain a copy of the report at the Records Office of the Police Department, PLEASE ALLOW US AT LEAST TWO WORKING DAYS AFTER THE DATE OF THE INCIDENT. A fee is charged for report copies. The usual accident report is $1.00, though you may look at the report for free. If you wish to know if the report is finished, you may call Glendale Police Records at (414) 228-1753.
911 Emergency CallsQ. When I call 911, how does the dispatcher know where I live?A. The 911 system is connected to computers at the telephone company so the address and telephone number of the caller is printed out on a screen as soon as the dispatcher answers the all. In the event the caller hangs up prior to speaking with the dispatcher, the caller's information is still locked into the 911 system and is retrievable by the dispatcher. More than once, a 911 caller with a medical problem, has been unable to speak into the phone. Using the stored information, the dispatchers were still able to send aid using this feature.
Calls and Visits from SolicitorsQ. I have had several phone calls from people representing themselves as Police Officers, calling and asking for donations for this and that! Are the callers really Police Officers? I would like to help, but it sounds “fishy” to me.A. Glendale Police Officers do not solicit for any kind of charity. If you are contacted by someone representing themselves as a Police Officer or Sheriff’s Deputy, be careful. Such callers are usually employed by a company to make solicitation calls, and are paid by the number of commitments they make. The callers will say or do just about anything to get someone to commit to a donation.You should be particularly suspicious of fund raisers who wish to send a courier to your home to pick up funds. Most legitimate charitable groups have permanent mailing addresses to receive your donations. If you are in doubt, call the Police Department. If you really wish to help, you may donate to the charity of your choice, and earmark the donation for just about any particular task you wish.
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